Request Data Deletion

To request deletion of account, profile or device data stored by TELOS, email the address below. Watch history, favourites and watchlist in the app versions examined currently remain on your device; an email request does not delete these local entries.

Locally stored data

Delete local entries in the settings of the relevant app or through the operating system’s app-data controls. Removing local app data does not delete a TELOS account or separate device records stored on our server.

Deleting your TELOS account

Deleting your TELOS account deletes the account, its server-side profiles, its linked-device account associations and its sign-in tokens. The separate device-status and licence-check record is not automatically deleted by this action; device retention applies to it. Account deletion does not replace deleting locally stored app data.

Device record retention

The device record is deleted after the retention period since its last connection has elapsed, provided no licence is assigned to it and no subscription protects it from deletion. The record is retained while either link exists.

Retention of the installation report

The daily installation report (device identifier, platform, source, device model, system version, app version, language, screen resolution, memory) is deleted automatically 24 months after the last contact from this installation. To have it deleted earlier, send a request by email as described above and tell us the device identifier of your app. Deleting the TELOS account does not automatically delete this entry.

For more information about the data we process, please refer to our Privacy Policy.